Job Details

Customer Experience Agent

We are seeking a detail-oriented and customer-focused professional to join our team as a Customer Experience Agent. This unique hybrid role combines customer service responsibilities with data entry and operational tasks, offering variety and growth opportunities. The ideal candidate will excel in delivering exceptional service to players while ensuring accuracy and compliance in race monitoring and betting operations. Key responsibilities include:

• Respond to player inquiries via phone, chat, and email, providing timely and high-quality support.
• Manage multiple interactions simultaneously while maintaining exceptional service standards.
• Explain regulations, policies, and procedures clearly and professionally to players.
• Verify player accounts and confidential information in strict compliance with company processes.
• Research and resolve issues related to deposits, GEO location failures, and returned checks.
• Monitor horse races across multiple time zones, ensuring accurate recording of race data and outcomes.
• Build and audit race pools and card data, validating third-party information for accuracy.
• Identify and address race-related incidents promptly, escalating issues when necessary.
• Monitor betting systems to ensure proper handling of incidents and payout delays when required.
• Navigate various streaming platforms (CTV and OTT) efficiently for race monitoring.
• Utilize tools such as Splunk to analyze data and troubleshoot issues effectively.
• Set reminders and follow up on open tasks to ensure timely resolution.

Qualifications:

• High School Diploma or equivalent.
• Minimum 2 years of customer service experience, preferably in a call center environment.
• Strong computer proficiency and familiarity with online customer engagement platforms.
• Excellent communication, collaboration, and problem-solving skills.
• Ability to work nights, weekends, and holidays as required.
• Meet licensing requirements with regulatory agencies.
• Genuine interest in sports and the betting industry.
• Awareness of pool betting and Tote products is desirable.

Must have a flexible schedule. Hours of operation are 6am-11pm daily. Weekends are required!

Job Type & Location:

This is a Contract position based out of Portland, OR.

Pay and Benefits:

The pay range for this position is $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully remote position.

Application Deadline:

This position is anticipated to close on Dec 18, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.