Job Details

JOB SUMMARY:

Under direction of the Network Operations Manager; Supervise and assist IT Technicians and Help Desk Personnel with IT Support related duties and projects. All duties are to be performed within the guidelines of the Saracen Casino policies and procedures, Internal Control Standards and objectives.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Supervise and mentor IT Technicians and Help Desk Personnel.
• Monitor IT Technicians and Help Desk Personnel for quality of work and call response.
• Lead projects and support tasks related to Desktop, Networking, and other IT Functions.
• Oversee and assist with Help Desk requests regarding issues related to the user environment.
• Provide exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintains a professional work environment with supervisors and staff.
• Meet attendance guidelines and adhere to regulatory, departmental, and company policies.
• Attend all necessary training meetings.
• Assist in other projects, as directed.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by 24-hour schedule. Assist in other duties and projects as assigned.
• Outstanding example of and a credit to Saracen Casino Resort.

QUALIFICATIONS/REQUIREMENTS

To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Must be a minimum of 21 years of age or older upon employment.
• Associate Degree or above in IT discipline preferred but not required.
• 2-4 year(s) work related experience supporting Windows Networking environments.
• Experience in the following: Microsoft Windows, Computer Hardware, Software, Printers, etc.
• Experience supporting various industry standard Desktop Products.
• Experience troubleshooting user issues in a Microsoft networking environment.
• Previous customer service experience preferred.
• Previous VOIP experience a plus.
• IT Industry Certifications a plus, such as; A+, Network+, Security+, CCNA, MCP, MCSE, etc.
• Must possess excellent communication skills.
• Able to write routine correspondence and to speak effectively to the public, employees and customers.
• Must have the ability to deal effectively and interact well with the customers and employees.
• Must have the ability to resolve issues/conflicts in a diplomatic and tactful manner.

PHYSICAL, MENTAL AND WORK DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Must be physically mobile with reasonable accommodations and be able to maneuver to all areas of the casino

• Must be physically mobile with reasonable accommodations and be able to maneuver to all areas of the casino
• Must be able to stand, walk, and move through all areas of the casino.
• Ability to lift a minimum of 40 pounds.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
• Must be able to be approved for and maintain a valid gaming license.
• Must be able to read, write, speak and understand English. Must be able to respond to visual and oral cues.
• Work nights, weekends and holidays as required.
• Employment is contingent upon a favorable outcome of a background investigation and drug screening.

Saracen Safety
• Each employee shall comply with occupational safety and health standards and all rules, regulations, and orders issued pursuant to the OSH Act which are applicable to his own actions and conduct."

Here's a breakdown of what this means:

1. Compliance with Standards: Employees must follow the occupational safety and health standards established by OSHA. These standards are designed to protect workers from various hazards in the workplace.
2. Adherence to Rules and Regulations: Employees are also required to comply with any rules, regulations, and orders issued under the OSH Act. This includes following specific procedures and safety practices that are put in place to mitigate risks.
3. Personal Conduct: The clause emphasizes that employees' own actions and conduct must align with safety standards. This means that workers have a personal responsibility to engage in safe work practices and avoid behaviors that could endanger themselves or others.

Adhere to and promote the following:

READY STANDARDS

• R - Recognize
• E - Engage
• A - Appreciate
• D - Deliver
• Y - Yes, We Can!

Saracen Casino Resort is an Equal Opportunity Employer.