Job Details

Position Summary...

The Director of Seller Standards is a key leadership role within Walmart's Marketplace organization, responsible for defining, implementing, and maintaining performance standards for third-party sellers. This role ensures a high-quality, consistent customer experience by holding sellers accountable to clear benchmarks and supporting top performers.

What you'll do...

Collaborate with cross-functional partners—including Risk, Legal, Customer Experience, Product, and Business Development—to shape policies, metrics, and processes that govern seller behavior and drive Marketplace growth through operational excellence.

Responsibilities:

• Develop and implement a cohesive strategy for seller performance standards aligned with Marketplace goals and customer expectations.
• Define key metrics and benchmarks for seller success, including order fulfillment, customer service, policy compliance, and product quality.
• Establish regular review and evaluation processes for seller performance, leveraging data and insights to drive accountability.
• Build organization plans and a best-in-class team that delivers against goals.

Operational Execution

• Lead the design and rollout of scalable programs to enforce standards, reward high performers, and remediate underperformance.
• Partner with internal teams to communicate seller expectations clearly across the seller lifecycle, from onboarding to ongoing support.
• Use data to identify performance trends, surface gaps, and recommend improvements in seller enablement or enforcement processes.

Cross-functional Collaboration

• Collaborate with Legal and Risk to ensure policy alignment with regulatory requirements and business risk appetite.
• Work with Product and Tech to prioritize and support tools that enable performance visibility and enforcement.
• Partner with Seller Experience and Support teams to ensure clear communication and consistent policy execution across channels.

Continuous Improvement

• Monitor evolving buyer and seller needs and adapt performance standards to keep the Marketplace competitive and trusted.
• Recommend process improvements and automation opportunities to reduce friction for compliant sellers and improve resolution for non-compliance.

Qualifications

Minimum qualifications include:

• Bachelor's degree in Business, Operations, Communications, or a related field.
• 10+ years of experience in eCommerce, trust & safety, operations, or policy governance with a proven track record of driving outcomes.
• Deep understanding of seller dynamics in marketplace or platform environments.
• Ability to translate strategic goals into scalable programs and frameworks.
• Strong communication, leadership, and stakeholder engagement skills.
• Comfort working with data, analytics, and metrics to drive decisions.

Preferred qualifications include a Master's degree in Business, Operations, Communications, or related area.

Primary Location

702 SW 8th St, Bentonville, AR 72716, United States of America